December 23rd, 11.40 PM:
We were on AI 442 flying from Mumbai to Singapore. Boarded well on time.Flight was to take-off at 12.10 AM . 12.30............12.45.... still no sign of movement.Boarding letter still in place. Finally, out ogf the window, I see the pilot rushing up the ladder at 12.50AM. Pretty soon, he is on the public address system apologising for the delay.Normal? Perhaps , yes, but what he added really had me in shock. The pilot made it very clear that the delay was not his fault and there had been a major mix-up in the rostering, wherein the take-off time had been stated as 12.55 AM. He promised to send a detailed note and ensure that the erring people were brought to book and reiterated that the delay was not his fault.
As the commander of the aircraft and as a senior employee of Air India, his statements were appalling.Should he not have stood up for his organisation and explained the delay as technical reasons while apologising instead of pointing fingers at others and showing himself to be not at all at fault? Needless to state, internally he should have sent a detailed report to punish those who erred. As far as Air India goes, he was a very bad ambassador.
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